This time they really crossed the phone line.


Verizon Wireless is being accused of embezzlement and “greed” after eagle-eyed users noticed they had increased an unpopular hidden fee.


“I just looked at the online PDF of my current bill and was notified that the Verizon fee is going up again,” the disgruntled user stated in a post taking off on Reddit.


They said the fee will now be “$3.50 per voice line and $1.60 per data line” – an increase from $3.30 per voice line and $1.40 per data line. The Verge reports this.




A frustrated person on the phone.
“It’s the fees that Verizon charges for the cost of doing business with them,” the Redditor said. “They are covering it up by calling it the Administrative and Telco Recovery Charge. But it actually pays their property taxes and other costs of doing business.” DenisNata – stock.adobe.com

Representatives for Verizon – that’s the the largest telecommunications company in the US by revenue — confirmed this rate increase.



“Beginning December 18, the monthly Verizon Wireless Administrative and Telco Recovery Charge will increase by $0.20 per line for mobile voice products (basic phones, second number, smartphones, etc.) and data-only (hotspots, tablets, etc.) products” , Verizon spokesperson George Koroneos told The Verge. “Verizon Home Internet services are not affected.”


According to Verizonthe surcharge “helps cover and recover certain direct and indirect costs that we or our agents incur.”




A Verizon store.
Redditors accused Verizon of being sneaky and “greedy.” Tada images – stock.adobe.com

These include property taxes, operations, and costs necessary to meet “regulatory and industry obligations and programs.”


However, the Redditor argued that this fee is often hidden in billing details and forces customers to foot the bill for operational costs that they felt should be “baked into” the user’s standard plan.



“It’s the fees Verizon charges for the cost of doing business with them,” the Redditor complained in a follow-up post. “They are covering it up by calling it the Administrative and Telco Recovery Charge. But it actually pays their property taxes and other costs of doing business.”


They analogized the fee to having to pay an additional electricity charge after purchasing an appliance at Target.


Redditors weren’t too happy about the rate increase.


“The greed is insane,” declared one outraged user, while another called the surcharge “fraudulent.”


“How can they not ban this practice?” said a third. “I smell government action in this area.”


This isn’t the first time the telecommunications company has come under fire for its hiking fees, which have increased significantly from 40 cents per month for each telephone line in 2005 to $3.30 in 2022.


Last winter, Verizon Wireless agreed to pay out $100 million to settle a class action lawsuit claiming these administrative fees were unfair — with customers eligible for as much as $100 each.



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